Frequently asked Questions

Is there any limitation of a maximum number of issues the chart can process?

No, not anymore.

Jira® limits the number of tickets a user can request using the REST API. Refer to the following article on the Atlassian® website for some hints on how to configure the Jira® server settings to adjust the configured max number: https://confluence.atlassian.com/jirakb/exporting-a-filter-result-containing-more-than-1000-issues-191500982.html

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From version 1.12.0.0 onwards, PlanChart automatically requests sequentually the next amount of issues until all issues are received.

Is there a limitation when opening a ticket list?

You are able to get the list of related tickets when clicking on a chart element. The longer the list of tickets is, the longer the used URL for the ticket list will be. Theoretically there is a browser specific limit which heavily depends on your browser type and version. Pls report any issue to us.

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