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used app and version (not necessary for cloud)
used Jira System (Cloud/Server/Datacenter)
used Jira version (not necessary for cloud)
used browser
Screenshots of your usecasesuse cases, especially of your app configuration
During analysis of your request for support or bug report it might be necessary to send additional information about a specific usecaseuse case. The following sections describe how to collect these information.
Creating a browser console log
Step1: open the developer console
Open developer console (in most browser by pressing F12), following example uses Chrome
Choose tab “console”
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Check “Log XMLHttpRequests”
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In case you have a dashboard with multiple app on it, select a specific gadget to see only log messages related to the specific dashboard item, e.g.
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Step 2: reproduce the issue
Clear the console windows (in Chrome: CTRL+L)
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Now re-do the
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use case (e.g. reproduce the bug)
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Step 3: send the logfile
Copy-paste the console test into a text editor. In Chrome: right click into the log windows, save as.
Attach the log file to the bug ticket
Creating a har file
In some cases it might be necessary to analyse the network traffic in detail. This can be stored in an HAR file.
In general do same steps as for “Creating the browser log”
open the network tab
Choose “save all as HAR file” with content
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