General information

If you ask for a new feature, need support or submit a bug ticket, pls add the following information:

• used app and version (not necessary for cloud)

• used Jira System (Cloud/Server/Datacenter)

• used Jira version (not necessary for cloud)

• used browser

• Screenshots of your usecases, especially of your app configuration

During analysis of your request for support or bug report it might be necessary to send additional information about a specific usecase. The following sections describe how to collect these information.

Creating a browser console log

1. open developer console (in most browser by pressing F12), following example uses Chrome

2. Choose tab “console”

3. check “Log XMLHttpRequests”

3. Clear the console windows (in Chrome: CTRL+L)

4. Now re-do the usecase (e.g. reproduce the bug)

5. Copy-paste the console test into a text editor. In Chrome: right click into the log windows, save as.

Creating a har file

In some cases it might be necessary to analyse the network traffic in detail. This can be stored in an HAR file.

1. In general do same steps as for “Creating the browser log”

2. open the network tab

3. Choose “save all as HAR file” with content